FAQs

The Blaanc way

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FAQs

The Blaanc way

Some descriptive text for your store.

How long does it take for my order to be processed before shipping?

All orders are processed within2-3 business days. Orders are not shipped on weekends or public holidays.

What are the domestic shipping options and costs within Sri Lanka?

Standard Shippingtakes3-5 business days and is currently offered as FREE SHIPPING on all domestic orders within Sri Lanka!

Can I get free shipping on my domestic order?

Yes! We are happy to offer FREE Standard Shipping on all domestic orders within Sri Lanka, with no minimum purchase required.

How long do I have to return or exchange an item?

Items must be returned within[e.g., 3 days] of the delivery date. They must be unworn, unwashed, and in original condition with all tags attached.

How do I start a return or exchange, and who pays for the return shipping?

You must email support@blaanclifestyle.comor WhatsApp+94 779723717with your order number and reason. Customers are responsible for the cost of return shipping.

Are sale items eligible for returns or exchanges?

Sale items are eligible for returns and exchanges. Please ensure they are unworn and retain the original tags. All exchanges receive Free Shipping for the replacement item.

How can I choose the right size for my purchase?

Each product page includes a size guide. Additionally, if you are between sizes or unsure, you can contact our support team for personalized help. We also offer a virtual try-on tool so you can see how different sizes look before you buy!